Customer Rewards
Engage your most loyal and frequent shoppers by sending messages when purchase criteria is met. Use automated communication to drive more sales and strengthen customer relationships.
Why you should use it
Reward your best customers with coupons and promos that will drive repeat business.
Give perks to your VIP’s
Give your best customers exclusive access to promotions, added rewards, or coupons. Set criteria based on a variety of factors like total spent, buy one get one, average purchase size, and much more. When triggered, your email message will be sent automatically.
Reward your best customers and drive sales
Trigger timely messages when a reward criteria is met
Add unlimited rules for important customer milestones
How to get started
Login to your account
Click the Add New in the bottom left corner
Select Add Message
Select Automatic
Select Marketing
Choose Customer Rewards
In step one, toggle desired settings
In step two add the name, email and subject customers will see when the message arrives
Choose a starter template to use, or add content using the email editor
In step three, confirm settings and activate
Dashboard Overview
The overview dashboard will show all-time historical stats for the workflow, no matter if rules have been deleted.
The overview dashboard will show all-time historical stats for the workflow, no matter if rules have been deleted.
Messages pending – count for pending e-mails that are scheduled to be sent
Messages sent – count for sent messages
Opens – number of times messages have been opened
Clicks – number of times messages have been clicked
Conversions – number of conversions resulting from this type of workflow
Revenue – total sales attributed to this type of workflow
Activity chart – weekly view of sent messages
Settings
Workflow name – the “friendly name” for your workflow, customers will not see this
Send to – send to subscribers (default)
Reward type – choose a type of reward that will activate the rule
Buy One Get One (BOGO) – after a customer orders a certain product(s), “x” amount of times, trigger a message
BOGO works off of the total number of orders, and not the number of products purchased in an order
For example, if you have a rule for BOGO after order #3, it will not trigger until your customer has placed 3 separate orders, no matter the quantity ordered for the product(s) specified. There could be a quantity of 10 widgets in order #1, 5 in order #2 and 7 in order #3.
Order Count Is – total number of orders the customer has placed
Spent (All Orders) – the total amount of purchases from a customer
Spent (Average) – average spent by a customer
Spent (One Order) – the total spent on one order
Product Order Count Is – total number of products the customer has ordered
Send – send immediately or after time frame to trigger e.g. 30 days, 60 days, etc. Please note, the rule will not trigger until an order is completed or shipped.
Advanced
Order Count Is - Trigger a message if a customer has an order count according to the selected count.
Limit Products Visible - By default, all products that were purchased are shown in the email message; if you would like to set a maximum number of products to be displayed, enable this option.
Price Trigger - When enabled, trigger messages based on if an order is greater than or less than a specific price level.
Blacklist - Enter individual email(s) or domains that you would like to prevent this workflow rule from sending to. For domain blocks, use asterisks before the domain name e.g. **@domain.com.
Usage Limits - When activated, this setting will limit the number of emails that are sent to a customer email address. This feature does not impact other messaging workflows of its type and is only specific to the rule being created.
Logs
The logs area of this workflow will display log events between specific date ranges.
Pending – shows messages that validated based on rule criteria and are scheduled to be sent.
Sent – shows information about messages that have been sent as a result of meeting rule criteria.
Conversions – displays relevant conversions as a result of a workflow message triggering.
Blocked - listing of email addresses that did not qualify for defined rule criteria.
More information
Messages will trigger when an order is completed or shipped.
Workflow rules will trigger on any criteria that are set, regardless of when the workflow was created.
Compatibility
All shopping carts are supported by this messaging workflow.
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