With order update messaging workflows, you can optimize communications with your customers in no time. Send email notifications when orders are pending, shipped, back-ordered, canceled, etc. Keep customers informed and eliminate follow up tasks that occupy your time.
Send messages to keep your customers updated
Replace default confirmations
Ready to use templates that help you get going in no time
Login to your account
Click the Add New in the bottom left corner
Select Add Message
Choose Order Status Update
In step one, toggle desired settings
In step two, add the name, email and subject customers will see when the message arrives
Choose a starter template to use, or add content using the email editor
In step three, confirm settings and activate
The overview dashboard will show all-time historical stats for the workflow, no matter if rules have been deleted.
Messages pending – count for pending e-mails that are scheduled to be sent
Messages sent – count for sent messages
Opens – number of times messages have been opened
Clicks – number of times messages have been clicked
Conversions – number of conversions resulting from this type of workflow
Revenue – total sales attributed to this type of workflow
Activity chart – weekly view of sent messages
Workflow name – the “friendly name” for your workflow, customers will not see this
Sending filter – send to all customers or only those who have opted in or registered in your store
Order status – select the order status that will trigger the rule
Products – Identify any or all SKU’s that will trigger a rule
Send after – time delay before a message is sent
The logs area of this workflow will display log events between specific date ranges.
Pending – shows messages that validated based on rule criteria and are scheduled to be sent.
Sent – shows information about messages that have been sent as a result of meeting rule criteria.
Conversions – displays relevant conversions as a result of a workflow message trigger.
Blocked - listing of email addresses that did not qualify for defined rule criteria.
Orders status types will vary by shopping cart
3dcart Order Statuses
Bigcommerce Order Statuses
Volusion Order Statuses
New – See Order Notes
Ready to Ship
See Line Items
See Order Notes
Adding Tracking Numbers To an Order Status Workflow
3dcart, Bigcommerce, Shopify and Volusion users may add tracking numbers inside a workflow by adding the
*|shipment_tracking|* merge variable.
The tracking number must be added through your Vextras account > orders > order ID
We are unable to pull tracking numbers from any of the platforms we support at this time.
All shopping carts are supported by this messaging workflow.