Order Updates

Alert your customers automatically when order statuses change. Trigger for backorders, pending shipments, cancellations etc.

Why you should use it

Automate any scenario where order status communication is predictable e.g. backorders, canceled orders, pending shipments

Simplify your logistics

With order update messaging workflows, you can optimize communications with your customers in no time. Send email notifications when orders are pending, shipped, back-ordered, canceled, etc. Keep customers informed and eliminate follow up tasks that occupy your time.

  • Send messages to keep your customers updated

  • Replace default confirmations

  • Ready to use templates that help you get going in no time

How to get started

  1. Login to your account

  2. Click the Add New in the bottom left corner

  3. Select Add Message

  4. Select Automatic

  5. Select Transactional

  6. Choose Order Status Update

  7. In step one, toggle desired settings

  8. In step two, add the name, email and subject customers will see when the message arrives

  9. Choose a starter template to use, or add content using the email editor

  10. In step three, confirm settings and activate

Dashboard overview

The overview dashboard will show all-time historical stats for the workflow, no matter if rules have been deleted.

  • Messages pending – count for pending e-mails that are scheduled to be sent

  • Messages sent – count for sent messages

  • Opens – number of times messages have been opened

  • Clicks – number of times messages have been clicked

  • Conversions – number of conversions resulting from this type of workflow

  • Revenue – total sales attributed to this type of workflow

  • Activity chart – weekly view of sent messages


  • Workflow name – the “friendly name” for your workflow, customers will not see this

  • Sending filter – send to all customers or only those who have opted in or registered in your store

  • Order status – select the order status that will trigger the rule

  • Products – Identify any or all SKU’s that will trigger a rule

  • Send after – time delay before a message is sent


The logs area of this workflow will display log events between specific date ranges.

  • Pending – shows messages that validated based on rule criteria and are scheduled to be sent.

  • Sent – shows information about messages that have been sent as a result of meeting rule criteria.

  • Conversions – displays relevant conversions as a result of a workflow message trigger.

  • Blocked - listing of email addresses that did not qualify for defined rule criteria.

More information

  • Orders status types will vary by shopping cart

3dcart Order Statuses

  • New

  • Processing

  • Partial

  • Shipped

  • Cancel

  • Hold

  • Unpaid

Bigcommerce Order Statuses

  • Pending

  • Awaiting Payment

  • Awaiting Fulfillment

  • Awaiting Shipment

  • Awaiting Pickup

  • Partially Shipped

  • Completed

  • Shipped

  • Canceled

  • Declined

  • Refunded

  • Verification Required

  • Incomplete

Volusion Order Statuses

  • New

  • New – See Order Notes

  • Pending

  • Processing

  • Payment Declined

  • Awaiting Payment

  • Ready to Ship

  • Pending Shipment

  • Partially Shipped

  • Shipped

  • Partially Backordered

  • Backordered

  • See Line Items

  • See Order Notes

  • Partially Returned

  • Returned

  • Canceled

Adding Tracking Numbers To an Order Status Workflow

  • 3dcart, Bigcommerce, Shopify and Volusion users may add tracking numbers inside a workflow by adding the *|shipment_tracking|* merge variable.

    • The tracking number must be added through your Vextras account > orders > order ID

  • We are unable to pull tracking numbers from any of the platforms we support at this time.


  • All shopping carts are supported by this messaging workflow.

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