Order Updates
Alert your customers automatically when order statuses change. Trigger for backorders, pending shipments, cancellations etc.
Why you should use it
Automate any scenario where order status communication is predictable e.g. backorders, canceled orders, pending shipments
Simplify your logistics
With order update messaging workflows, you can optimize communications with your customers in no time. Send email notifications when orders are pending, shipped, back-ordered, canceled, etc. Keep customers informed and eliminate follow up tasks that occupy your time.
Send messages to keep your customers updated
Replace default confirmations
Ready to use templates that help you get going in no time
How to get started
Login to your account
Click the Add New in the bottom left corner
Select Add Message
Select Automatic
Select Transactional
Choose Order Status Update
In step one, toggle desired settings
In step two, add the name, email and subject customers will see when the message arrives
Choose a starter template to use, or add content using the email editor
In step three, confirm settings and activate
Dashboard overview
The overview dashboard will show all-time historical stats for the workflow, no matter if rules have been deleted.
Messages pending – count for pending e-mails that are scheduled to be sent
Messages sent – count for sent messages
Opens – number of times messages have been opened
Clicks – number of times messages have been clicked
Conversions – number of conversions resulting from this type of workflow
Revenue – total sales attributed to this type of workflow
Activity chart – weekly view of sent messages
Settings
Workflow name – the “friendly name” for your workflow, customers will not see this
Sending filter – send to all customers or send only to those who you specificy
Order status – select the order status that will trigger the rule
Send - send immediately or specify a time in the future to send the message.
Advanced
Order Count Is - Trigger a message if a customer has an order count according to the selected count.
Limit Products Visible - By default, all products that were purchased are shown in the email message; if you would like to set a maximum number of products to be displayed, enable this option.
Price Trigger - When enabled, trigger messages based on if an order is greater than or less than a specific price level.
Product Filter - If you require certain products to be in a cart before a rule is triggered, add the product codes in the text area. If you have a product filter set and a general abandoned cart rule configured, the most specific rule will fire when there is a match.
Blacklist - Enter individual email(s) or domains that you would like to prevent this workflow rule from sending to. For domain blocks, use asterisks before the domain name e.g. **@domain.com.
Logs
The logs area of this workflow will display log events between specific date ranges.
Pending – shows messages that validated based on rule criteria and are scheduled to be sent.
Sent – shows information about messages that have been sent as a result of meeting rule criteria.
Conversions – displays relevant conversions as a result of a workflow message trigger.
Blocked - listing of email addresses that did not qualify for defined rule criteria.
More information
Orders status types will vary by shopping cart
3dcart Order Statuses
New
Processing
Partial
Shipped
Cancel
Hold
Unpaid
Bigcommerce Order Statuses
Pending
Awaiting Payment
Awaiting Fulfillment
Awaiting Shipment
Awaiting Pickup
Partially Shipped
Completed
Shipped
Canceled
Declined
Refunded
Verification Required
Incomplete
Volusion Order Statuses
New
New – See Order Notes
Pending
Processing
Payment Declined
Awaiting Payment
Ready to Ship
Pending Shipment
Partially Shipped
Shipped
Partially Backordered
Backordered
See Line Items
See Order Notes
Partially Returned
Returned
Canceled
Adding Tracking Numbers To an Order Status Workflow
3dcart, Bigcommerce, Shopify and Volusion users may add tracking numbers inside a workflow by adding the
*|shipment_tracking|*merge variable.The tracking number must be added through your Vextras account > orders > order ID
We are unable to pull tracking numbers from any of the platforms we support at this time.
Compatibility
All shopping carts are supported by this messaging workflow.
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