BigCommerce

Connect your BigCommerce store with Cartmojo

Activating a BigCommerce store with Cartmojo is an easy process for both Stencil framework templates and Blueprint. Follow these steps to make a connection.

Installation

Stencil Templates

Installation time < 2 minutes

Step 1 – Activate the Cartmojo app in BigCommerce

1. Log in to your BigCommerce administration area

2. Select the Apps tab from the toolbar on the left side

3. Search for Cartmojo and install

4. Once installed, you will see your BigCommerce store loaded in Cartmojo

Step 2 – Install the conversion tracking snippet

1. Copy the Conversion Tracking snippet from Cartmojo. This is also found in the Connection tab under your store’s dashboard.

2. Paste into the Affiliate Conversion Tracking area of your BigCommerce store. Locate this under the Advanced Settings -> Web Analytics -> Affiliate Conversion tracking -> Conversion Tracking Code input box

3. Save

Blueprint Templates

Installation time < 5 minutes

Step 1 – Activate the Cartmojo app in BigCommerce

1. Log in to your BigCommerce administration area

2. Select the Apps tab from the toolbar on the left side

3. Search for Cartmojo and install

4. Once installed, you will see your BigCommerce store loaded in Cartmojo

Step 2 – Add installation snippet

1. Copy the Installation Script from Cartmojo. You can find this under the Connection tab under your store’s dashboard.

2. Next, go to your BigCommerce store admin area to put in the Cartmojo installation script.

3. Go to Storefront Design > My Themes

4. Click the Edit HTML/CSS link on the right side under Advanced Options, then choose the HTMLHead.html file.

5. Paste the installation script into the main BigCommerce header template before the ending </head> tag.

6. Save, Close & Refresh

Step 3 – Install the conversion tracking snippet

1. Copy the Conversion Tracking snippet from Cartmojo. This is also found in the Connection tab under your store’s dashboard.

2. Paste into the Affiliate Conversion Tracking area of your BigCommerce store. Locate this under the Advanced Settings -> Web Analytics -> Affiliate Conversion tracking -> Conversion Tracking Code input box

3. Save

Connection

When your BigCommerce store is active with Cartmojo, the Connection tab for your store will show key indicators about the installation.

• Status

• Platform

• Store Name

• Store URL

• Install Code Status

• Install Script (required) – paste the script into the Header area of your BigCommerce template before the ending </head> tag.

• Conversion Tracking (required) – paste the conversion tracking script in the ‘Conversions’ area of your BigCommerce template. It’s ok to have this code loaded with other types of conversion scripts.

Settings

• Store information – basic contact details for your store, this is required for CAN-SPAM compliance if you want to use any of our workflows.

• Social links -attach your social links to any of our workflow e-mail templates. When added, the URLs will automatically link to your social profiles.

• Locale settings – set your country and currency.

• Google Analytics integration – activate Google Analytics to display key metrics in your store’s dashboard

Removal

1. Log in to your BigCommerce store admin area.

2. Remove your Installation Code in the header template right before the ending </head> tag.

3. Go to Storefront Design > My Themes.

4. Click the Edit HTML/CSS link on the right side under Advanced Options, then choose the HTMLHead.html file.

5. Remove the installation script into the main BigCommerce header template before the ending </head> tag.

6. Save, close, and refresh.

7. Remove the Conversion Tracking code in the BigCommerce. This can be found under the Advanced Settings menu > Affiliate Conversion Tracking.

8. Remove the Conversion Tracking code and save.

9. Select the Apps tab from the toolbar on the left side.

10. Look under My Apps for Cartmojo.

11. Finally, choose Uninstall and confirm.

More Information

Processing Times

• All new order data is processed in real-time through standard web checkout.

• Phone or manual orders are processed at 15-minute intervals.

Order Update Times

This platform’s API will send POST requests to Cartmojo on any order update. These updates will be queued and processed at the next refresh interval – typically about every 2-5 minutes.

Order Monitoring

We monitor orders for up to 90 days. After that period, they will be removed from our system.

Valid SSL Required

• If a store lacks a valid SSL certificate, we are unable to connect your store.

• If an SSL expires on your domain, Cartmojo apps and workflows will not function.

• An SSL can be purchased from the shopping cart provider or any 3rd party SSL vendor.

• Installation of an SSL will need to be facilitated with your shopping cart provider.

Localization

• All major currencies supported

• All global time zones supported

Known Quirks

• Under each customer in BigCommerce, Receive ACS/Review Emails is related to BigCommerce’s internal notifications.

  • This setting does not apply to a customer’s newsletter subscriber preference chosen at checkout.

  • Currently, the subscriber preference is not shown in the BigCommerce admin area for a customer.

  • The subscriber preference is only visible through the API.

Limitations

Platform

• An order must be placed through the standard web checkout before any phone or manual orders will process.