# BigCommerce

Activating a BigCommerce store with Cartmojo is an easy process for both Stencil framework templates and Blueprint. Follow these steps to make a connection.

### Installation

#### Stencil Templates

{% hint style="info" %}
Installation time < 2 minutes
{% endhint %}

**Step 1 – Activate the Cartmojo app in BigCommerce**

1. Log in to your BigCommerce administration area
2. Select the **Apps** tab from the toolbar on the left side
3. Search for **Cartmojo** and install
4. Once installed, you will see your BigCommerce store loaded in Cartmojo

**Step 2 – Install the conversion tracking snippet**

1. Copy the **Conversion** **Tracking** snippet from Cartmojo. This is also found in the **Connection** tab under your store’s dashboard.
2. Paste into the **Affiliate Conversion Tracking** area of your BigCommerce store. Locate this under the  **Advanced Settings** -> **Web Analytics** -> **Affiliate Conversion tracking** -> **Conversion Tracking Code** input box
3. Save

#### Blueprint Templates

{% hint style="info" %}
Installation time < 5 minutes
{% endhint %}

**Step 1 – Activate the Cartmojo app in BigCommerce**

1. Log in to your BigCommerce administration area
2. Select the **Apps** tab from the toolbar on the left side
3. Search for **Cartmojo** and install
4. Once installed, you will see your BigCommerce store loaded in Cartmojo

**Step 2 – Add installation snippet**

1. Copy the **Installation Script** from Cartmojo. You can find this under the **Connection** tab under your store’s dashboard.
2. Next, go to your BigCommerce store admin area to put in the Cartmojo installation script.
3. Go to **Storefront Design** > **My Themes**
4. Click the **Edit HTML/CSS** link on the right side under **Advanced Options**, then choose the **HTMLHead.html** file.
5. Paste the installation script into the main BigCommerce header template before the ending `</head>` tag.
6. Save, Close & Refresh

**Step 3 – Install the conversion tracking snippet**

1. Copy the **Conversion** **Tracking** snippet from Cartmojo. This is also found in the **Connection** tab under your store’s dashboard.
2. Paste into the **Affiliate Conversion Tracking** area of your BigCommerce store. Locate this under the  **Advanced Settings** -> **Web Analytics** -> **Affiliate Conversion tracking** -> **Conversion Tracking Code** input box
3. Save

### Connection

When your BigCommerce store is active with Cartmojo, the **Connection** tab for your store will show key indicators about the installation.

* Status
* Platform
* Store Name
* Store URL
* Install Code Status
* Install Script (required) – paste the script into the Header area of your BigCommerce template before the ending `</head>` tag.
* Conversion Tracking (required) – paste the conversion tracking script in the ‘Conversions’ area of your BigCommerce template. It’s ok to have this code loaded with other types of conversion scripts.

### Settings

* Store information – basic contact details for your store, this is required for CAN-SPAM compliance if you want to use any of our workflows.
* Social links -attach your social links to any of our workflow e-mail templates. When added, the URLs will automatically link to your social profiles.
* Locale settings – set your country and currency.
* Google Analytics integration – activate Google Analytics to display key metrics in your store’s dashboard

### Removal

1. Log in to your BigCommerce store admin area.
2. Remove your **Installation Code** in the header template right before the ending \</head> tag.
3. Go to **Storefront Design** > **My Themes**.
4. Click the **Edit HTML/CSS** link on the right side under **Advanced Options**, then choose the **HTMLHead.html** file.
5. Remove the installation script into the main BigCommerce header template before the ending `</head>` tag.
6. Save, clos&#x65;**,** and refresh.
7. Remove the **Conversion Tracking** code in the BigCommerce. This can be found under the  **Advanced Settings** menu > **Affiliate Conversion Tracking**.
8. Remove the **Conversion Tracking** code and save.
9. Select the **Apps** tab from the toolbar on the left side.
10. Look under **My Apps** for Cartmojo.
11. Finally, choose **Uninstall** and confirm.

### More Information

**Processing Times**

* All *new* order data is processed in real-time through standard web checkout.
* Phone or manual orders are processed at 15-minute intervals.

**Order Update Times**

This platform’s API will send POST requests to Cartmojo on any order update. These updates will be queued and processed at the next refresh interval – typically about every 2-5 minutes.

**Order Monitoring**

We monitor orders for up to 90 days. After that period, they will be removed from our system.

**Valid SSL Required**

* If a store lacks a valid SSL certificate, we are unable to connect your store.
* If an SSL expires on your domain, Cartmojo apps and workflows will not function.
* An SSL can be purchased from the shopping cart provider or any 3rd party SSL vendor.
* Installation of an SSL will need to be facilitated with your shopping cart provider.

**Localization**

* All major currencies supported
* All global time zones supported

**Known Quirks**

* Under each customer in BigCommerce, **Receive ACS/Review Emails** is related to BigCommerce’s internal notifications.
  * This setting does not apply to a customer’s newsletter subscriber preference chosen at checkout.
  * Currently, the subscriber preference is not shown in the BigCommerce admin area for a customer.
  * The subscriber preference is only visible through the API.

### Limitations

**Platform**

* An order must be placed through the standard web checkout before any phone or manual orders will process.


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```
GET https://support.cartmojo.com/store-connection/dashboard/connection/bigcommerce.md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

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