# Product Reviews

### **Why you should use it**

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Search engines love fresh content**,** they're great spider food. Over time, improve your organic rankings with product reviews.
{% endhint %}

#### **Turn reviews into sales**

Customers across the web rely on product reviews before making a purchase. However, gathering feedback from these shoppers can be a challenge. With our product review workflows, sending timely messages is easier than ever. Trigger emails to go out when specific products are bought, set delay times**,** and customize content in a snap.

* Allow customers to review your products in one-click
* Flexible sending rules based on products purchased
* Send messages with dynamic product and order content

### **How to get started**

1. Login to your [account](https://app.vextras.com/)
2. Click the **Add New** in the bottom left corner
3. Select **Add Message**
4. Select **Automatic**
5. Select **Marketing**
6. Choose **Product Review**
7. In step one, toggle desired settings
8. In step two, add the name, email and subject customers will see when the message arrives
9. Choose a starter template to use, or add content using the email editor
10. In step three, confirm settings and activate

### Dashboard overview

The overview dashboard will show stats for the chosen time period. It will also keep information from deleted rules.

* Messages pending – count for pending e-mails that are scheduled to be sent
* Messages sent – count for sent messages
* Opens – number of times messages have been opened
* Clicks – number of times messages have been clicked
* Conversions – number of conversions resulting from this type of workflow
* Revenue – total sales attributed to this type of workflow
* Activity chart – weekly view of sent messages

### **Settings**

* Workflow name – the “friendly name” for your workflow, customers will not see this
* Sending to – send to subscribers (default)
* Send - send immediately or specify a time in the future to send the message. Please note, your rule will not trigger until an order is completed or shipped.

Advanced

* Order Count Is - Trigger a message if a customer has an order count according to the selected count. 
* Limit Products Visible - By default, all products that were purchased are shown in the email message; if you would like to set a maximum number of products to be displayed, enable this option. 
* Price Trigger - When enabled, trigger messages based on if an order is greater than or less than a specific price level. 
* Product Filter - If you require certain products to be in a cart before a rule is triggered, add the product codes in the text area. If you have a product filter set and a general abandoned cart rule configured, the most specific rule will fire when there is a match. 
* Blacklist - Enter individual email(s) or domains that you would like to prevent this workflow rule from sending to. For domain blocks, use asterisks before the domain name e.g. \*\*@domain.com. 
* Usage Limits - When activated, this setting will limit the number of emails that are sent to a customer email address. This feature does not impact other messaging workflows of its type and is only specific to the rule being created.

### **Logs**

The logs area of this workflow will display log events between specific date ranges.

* Pending – shows messages that validated based on rule criteria and are scheduled to be sent.
* Sent – shows information about messages that have been sent as a result of meeting rule criteria.
* Conversions – displays relevant conversions as a result of a workflow message triggering.
* Blocked - listing of email addresses that did not qualify for defined rule criteria.

### **More Information**

* Product review workflows will not trigger until an order is completed or shipped.
* Store owners will not be alerted when a new review is posted in your shopping cart software.

**Compatibility**

* All shopping carts are supported by this messaging workflow.